Frequently Asked Questions

We handcraft every single product with love, care, and the freshest ingredients. Most orders ship within 10 business days. During times of high volume like sales, holidays, or new scent launches, we may go over by a day or two. We promise your order is always in line, always on our radar, and always worth the wait.

1. How long does it take for my order to ship?

Our current processing time is up to 10 business days. Every product is made with care, often fresh to order, so your goodies are worth the wait.

2. How do I count 10 business days?

Business days are Monday through Friday only. Weekends and postal holidays don’t count.

Here’s how it works for the most common order days:

If you order on Monday:
Monday (order day) → Tuesday (Day 1) → Wednesday (2) → Thursday (3) → Friday (4) → Monday (5) → Tuesday (6) → Wednesday (7) → Thursday (8) → Friday (9) → Monday (Day 10)

If you order on Tuesday:
Tuesday (order day) → Wednesday (Day 1) → Thursday (2) → Friday (3) → Monday (4) → Tuesday (5) → Wednesday (6) → Thursday (7) → Friday (8) → Monday (9) → Tuesday (Day 10)

If you order on Wednesday:
Wednesday (order day) → Thursday (Day 1) → Friday (2) → Monday (3) → Tuesday (4) → Wednesday (5) → Thursday (6) → Friday (7) → Monday (8) → Tuesday (9) → Wednesday (Day 10)

If you order on Thursday:
Thursday (order day) → Friday (Day 1) → Monday (2) → Tuesday (3) → Wednesday (4) → Thursday (5) → Friday (6) → Monday (7) → Tuesday (8) → Wednesday (9) → Thursday (Day 10)

If you order on Friday:
Friday (order day) → Monday (Day 1) → Tuesday (2) → Wednesday (3) → Thursday (4) → Friday (5) → Monday (6) → Tuesday (7) → Wednesday (8) → Thursday (9) → Friday (Day 10)

If you order on Saturday:
Saturday (order day) → Monday (Day 1) → Tuesday (2) → Wednesday (3) → Thursday (4) → Friday (5) → Monday (6) → Tuesday (7) → Wednesday (8) → Thursday (9) → Friday (Day 10)

If you order on Sunday:
Sunday (order day) → Monday (Day 1) → Tuesday (2) → Wednesday (3) → Thursday (4) → Friday (5) → Monday (6) → Tuesday (7) → Wednesday (8) → Thursday (9) → Friday (Day 10)

Once your order ships, you’ll get a tracking email to follow your package.

3. Why did my friend’s order ship before mine, even though I ordered first?

We totally understand how this can feel confusing, so here’s what’s really happening behind the scenes.

We have a system where different team members handle different parts of your order. Makers focus on small, fresh batch production. Shippers handle packing and fulfillment. And customer care is handled by me, the owner.

Orders are processed based on what’s ready first, not always in the exact order they’re placed. If your friend’s items were already made or in stock, their order may have gone straight to shipping. If your order included something that needed to be freshly made, it may take a little longer to move through the process. Your order is still in motion, just following the path it needs to take.

4. What if my package arrives damaged or missing something?

We triple check every order, but if something arrives damaged, leaking, or missing, email us within 3 days with photos and your order number. We’ll make it right because happy Indulgers are our favorite thing.

5. Will my Body Pudding or Butter melt in the summer?

Some of our treats don’t love hot mail trucks.

If your item arrives softened, pop it in the fridge for a bit and it will firm right up.

Melting doesn’t affect the goodness inside. It’s just part of being made with real butters and oils.

6. Why do colors or textures sometimes look a little different?

Every batch is handcrafted in small batches, so colors and textures may slightly vary. That’s the beauty of handmade. The quality is always the same.

7. Can I change or cancel my order after placing it?

We start preparing orders quickly to keep turnaround time short. If you need a change, contact us within 24 hours and we’ll do our best to help.

8. Do you accept returns or exchanges?

Because our products are handmade personal care items, we cannot accept returns or exchanges. But if there’s an issue with your order, we’ll always work with you to make it right.

9. Are your products safe for sensitive skin?

Our formulas are gentle and skin loving, but everyone’s skin is unique.

We recommend a patch test first, especially if you are prone to sensitivity.

If irritation occurs, discontinue use and consult your healthcare professional.

10. I selected Priority Mail, but my order still hasn’t shipped. Why?

Great question. Choosing Priority Mail at checkout only affects how fast your package travels after it leaves us. It does not change how fast your order is made.

We still need time to process and prepare your order, which can take up to 10 business days. Once your order is ready and shipped, Priority Mail means it will arrive faster than regular First Class shipping.

Think of it like this:
Processing time = how long it takes us to make and pack your order
Shipping speed = how fast USPS delivers it after we hand it off

Priority Mail moves faster through the postal system, but it doesn’t skip the line in our studio.

We appreciate your patience while we work through each order with care.

13. Why was my Priority Mail order shipped using Ground Advantage or UPS Ground?

Due to postal regulations, all orders that include perfume or perfume samples must be shipped via Ground Advantage or UPS Ground. These services are approved for shipping alcohol-based products and follow safety rules required by USPS and UPS.

Even if you selected Priority Mail at checkout, we reserve the right to adjust the shipping method if your order contains fragrance. This does not affect your processing time or your place in the order queue.

We’ll always choose the safest and most efficient option to get your goodies to you.

To keep your goodies fresh, store in a cool, dry place away from direct sunlight. Avoid leaving Body Puddings or Butters in hot cars or windowsills to prevent melting. Perfumes and Body Oils do best at room temperature, tightly capped to protect the fragrance.